IT Operations

This application provides visibility into IT Operations. An aggregate view assesses overall IT Operations, looking at operational and financial metrics. More detailed views provide visibility at the different levels of IT support inclusive of areas like the help desk. Being able to see overall operational metrics such as volumes and resolution rates helps us understand the overall experience of the customers served by IT and enables us to improve these with different types of initiatives (management, documentation, training, staffing adjustments, etc.).

A live demo of our IT Operations will be available soon. Meanwhile, look at our informational sheet below and contact us with any questions!